1. What is Bounce Magic?
    Bounce Magic is a children's indoor play and party facility. We have inflatable bounce houses and slides, child friendly games, and  a toddler area for children under 4. Click here to find out even more.
   

2. What ages do you allow into your facility? 
   Our facility is geared for children up to age 12, and there is plenty for all to do. We encourage adults to have fun with their children and they are allowed to go on the inflatables but must follow the same safety rules and guidelines of the facility.
   

3. Why must everyone remove their shoes if they are not going on the bouncers? 
   To ensure the safety and cleanliness of our facility, we have a strict policy that everyone remove their shoes.  We kindly ask you to follow this policy.  Toddlers crawl on our carpeting  and children run in their stocking feet.  By removing shoes at the door, dirt, gravel and dampness remain in at the door!  Adults may bring in a comfortable pair of indoor slippers but may not go on the inflatables with them on as injury can occur.  If you have a medical condition where you may not remove your shoes, please let us know and we will provide you with shoe covers.
   

4. Do you serve food or drinks?
   Yes, we have a full service concession stand. Pizza, burgers, hot dogs, chicken fingers and grilled cheese sandwiches,   to name a few. We serve Pepsi products, juices, plain and flavored waters. We no not serve alcoholic beverages of any kind and ask that you do not bring them into our facility.
   

5. I was interested in bringing my 2 year old in to play, not for a party, just to play. Is this possible or is it just for parties? 
   We are open for play, everyday ! Weekends usually are busiest for parties. We recommend if you have younger children that you get here early. 
   

6. What is the cost for one child?
   The cost  is $8.00 per child over 36 inches, and $4.00 for any child under 36 inches and is going to play. These are ride passes and it is required to have adult supervision. Any one not using the rides is free of charge. ( some restrictions may apply )
   

7. Can I bring in any of my own foods?
   Sorry, no outside food is allowed. This includes all fast foods!  The ONLY outside food allowed is when a party is scheduled. Birthday cake ,  ice cream cake, cupcakes, cookies (big party cookie) and other main treats to be used in place of the birthday cake.  Ice cream is allowed to be brought into the facility as long as it is unopened package from the store.
   

8. What  food is part of the party? 
   The children get a slice of pizza. You can purchase additional large pizzas for $12.00 ea. We also have a large variety of party platters, like veggies with dip, fresh fruit, taco dip and crispy tortillas, chicken finger platters. We make these at our facility the day of your party so they are always fresh and delicious ! We also do a rigatoni and meatball  or roast beef buffet  with choice of side dishes which includes a fresh garden salad and your beverages. Click on the links above to see more about these choices. 
   

9. If I want to order a veggie or taco dip, how much notice do you need?
   We would appreciate a 48 hour notice. 

10. What party decorations/themes are available?
    Our Deluxe Bounce includes colorful Happy Birthday place settings including a placemat, 9" plate, 6" cake plate, cup and napkin, colorful balloons and a colorful tablecloth for your head table. Theme settings are available for $2.00 / child or you can bring in your own theme ware ( no discount will apply). 

    Click here for <<THEMES>>

    Click here for <<PIÑATAS>>

11. Piñatas are always a big hit. How do I get one?  
    Piñatas can be purchased in the theme of your choice for $25.00 filled. This will accommodate 8-10 children generously. Additional bags of fill are $8.99
    Please Note: You may not bring in your own piñata as we must do extra preparations to insure it's strength.
    

12. Can I bring in my own Piñata or piñata fill?
    You may bring in additional fill for your piñata but due to the weight and content, we will not place it inside the piñata. We will scatter it around your party guests after the piñata has been spilled . This helps extend the life of your piñata so everyone can get a chance to hit it, decrease breakage of contents (Some candy's like the popular 'Nerds' make a huge mess when the boxes break. So in the interest of a Fun, Clean and Safe place for kids we will not place these types of candy's in the piñata ) Your piñata escort will scatter any extra piñata fill around for the children that may not have jumped right in and gotten their share.
    

13. Do you have loot bags for my party guests?
    Yes, they come included in our Deluxe Bounce Party package and are available for purchase for $2.50 with our Basic Bounce Party.  You can see them on display at the front counter.  They may also be purchased at any time, not just with a party!

14. When I am counting the people attending the party, who am I paying for?
    Children 2 to 17 years old are counted as the party guests and are subject to the cost per party guest.  Any children between  11 months and 23 months, are going to be charged an admission of $3.00 each.  The adults are limited to one parents per party guest, any more than that are charged a seating fee of $2.00 each. This fee is waved when doing an adult buffet. This is referred to as a one-to-one ratio by our party booking staff.
    EXCEPTION TO THE RULE, parents (Mom and Dad only) are counted as one in the one-to-one ratio.  We want to keep the families together and don't see a need to charge extra if both parents are coming to the party.

15. I don't see popcorn in you're party packages anymore. Do you still offer it? 
    Popcorn no longer comes with our new party packages. It is still available for $1.00 a basket and can be added on to your party as an option.
    

16. Do you sell gift certificates?  At what dollar amounts?  Can we order them on-line or by phone and have them mailed to us?
    Yes, we sell gift certificates.  We sell them in any denomination . At this time you can not order gift certificates by phone or on line.  But thanks for the idea!
    

17. What do I need to bring to the party?
    Our parties require very little for you to bring in.  Your cake, ice cream (if you choose), lots of kids and a smile should be all you need.
    We carry Skippy cups for your ease and convenience but you may bring in ice cream provided it is in an unopened, factory sealed container.
    

18. Do you supply the cake or do I need to bring a cake?
    We do not provide any cakes as we find that the preferences of most customers is that they wish to purchase their child's special cake themselves.  We also find that this helps to create a more 'home like' feeling for the party mom or dad.

19. Can I get my deposit if I cancel my party?
    You may cancel your party at any time up to 7 consecutive days in advance of the date of your party and receive a full refund of your deposit. Seven days is to the close of business the day of your booked date. Refunds will be in the form of either a gift certificate for the full value of the deposit good for 1-year from date of issue or can be a charge card refund if deposit was made by charge card only or company check. A service fee will be applied. A rescheduling on the day of the party is also considered a cancellation.         No EXCEPTIONS
    

20. What if I need to reschedule the party?
    You may reschedule at any time prior to the seventh day before your party without loosing your deposit.  If you reschedule inside of  the seven days prior to your book date then your deposit is forfeited.  Deposit is used to cover labor expenses in your unfortunate absence.  

21. If the weather is bad what happens to the party and my deposit?
    If the weather causes us to close, your deposit is safe or refundable.  If the weather in your area causes you to choose not to come in then you are forfeiting your deposit unless the authorities have issued a travel ban or a "No Unnecessary travel" in your area. In either case you must reschedule the party with-in the next seven days or loose the deposit.
        ***Please note that it is not our intension to make money off customers for no services rendered but our employees must be paid at a minimum wage per the state of New York.  

22. Do I have to tip the host or hostess?
    If your host or hostess has preformed well please tip them accordingly.

We here at Bounce Magic hope that these questions that have been asked of us along with our answers have helped to solve many of you own worries.  However, if you still have questions please call us during regular business hours and someone will do their very best to quickly solve your remaining questions.